![]() The customer is responsible for the goods until they have been received by us. If the goods do not reach us we are not in a position to exchange or refund the item. If you are located outside Ireland, we suggest using your national postal service to return the goods. If you are within Southern Ireland, you can drop the package to your local Post Office or Simply follow the steps on returnmyshopping.ie. Please note that we do not cover the cost of return postage. The item must be unused with original packaging and returned to us within 14 days of purchase for an exchange or full refund, minus any outbound or return shipping charges imposed by the courier. Here at we like to make things as easy as possible, if you are not completely satisfied with your online purchase, you can return it free of any admin or handling charges. Product warranties are bound to the first purchaser and are not transferable. We offer a full 2-year manufacturer’s warranty on all products unless otherwise stated. If the manufacturer deems the issue not covered under warranty, you will be billed for any inbound and outbound shipping fees due to return the item to you. Please note, we do not issue replacements for any items under warranty until the manufacturer has repaired or replaced the item and shipped it back to us. We will then work with the manufacturer to rectify the issue for you as quickly as possible. If we cannot fix the problem, the products must be returned to our warehouse, including details such as the serial number and any supporting pictures or video available.ĭigital Motorsports will issue you with a return label and will cover the cost of return. If you experience any issues with products that are still under warranty, you must first contact us via email to We will endeavour to help fix the problem with you prior to contacting the manufacturer. If you are concerned you can contact your local DHL customer service department with your tracking number. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or 2. Each individual parcel is labelled and barcoded and will reach its destination. Please note that it is completely normal for multi-item orders to get split up in transit. You can track any DHL tracking number or AWB at this link ![]() We aim to dispatch all orders placed before 1pm GMT the same day but during busy periods that may not always be possible.Īs soon as your order is dispatched you will automatically be sent your DHL tracking number to the email you provided on your order. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price.ĭHL collect at 2pm GMT Monday-Friday. ![]() Shipping costs are calculated dynamically at checkout based on the size and eight of the items in your cart and your address. At present this is the only shipping service we offer as we have found them to be extremely reliable and fast! To make the process simpler, this is collected by the courier (DHL) before delivery, so you should expect a message from DHL requesting payment of 20% of your order value. The commodity code or HS code we use for all our products is 9504500000 which is the globally recognised code for computer games and accessories.Ĭustomers from the UK do not pay import duties but pay the usual 20% UK VAT rate to HMRC. You will need to contact your local authority to get an estimate of how much it will be, as it varies between countries and states. (based on your ip address)įor countries in the EU we display prices including 23% VAT.įor countries outside the EU (including the UK) we display prices excluding 23% VAT.įor countries outside the EU you should be aware that you may be liable for import duties. Digital Motorsports are based in the EU and our website displays prices either with or without our local VAT rate of 23% depending on your country.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |